01 · Front desk
Front desk
Stay card & desk services
Front desk owns the stay. Staff check a guest in, assign an available room, and issue a link that only that room can open. The guest screen starts with the stay card: name, room type, and dates.
Nothing else on the stay screen exists until this desk finishes check-in. The room has to be available, the guest record has to carry a phone, an email, the stay dates, and an ID, and the link that goes out is bound to that room and that stay. Later requests — housekeeping, a late checkout, a chat — all land back on this same stay.
On the desk
- Full guest record: phone, email, stay dates, and ID.
- Room states before anyone is assigned: available, occupied, cleaning, or maintenance.
- Reassign a room, add desk notes, or check the guest out.
- Issue and copy the stay link for the assigned room.
- Watch in-house guests: who is due out, who moved rooms, and which requests are still open.
On the stay screen
- Stay card with room, type, dates, and guest name.
- Desk services such as late checkout, an extra bed, or an airport greeting.
- Housekeeping, wake-up, car, concierge, and medical forms with labeled fields.
- A thread with the desk, so a reply shows on the same screen as the stay card.
How this desk runs
- 01
Check the guest in
Staff enter the name, phone, email, arrival, departure, and ID. An incomplete record does not get a room.
- 02
Assign an available room
Only a room marked available can be given out. Occupied, cleaning, and maintenance stay off the list until the house clears them.
- 03
Issue the stay link
The desk copies a link for that room. The guest opens it and sees their stay card. The link is the login for that stay.
- 04
Run the stay
Notes, a room move, checkout, and incoming requests all stay on this record. Accept or Done updates the guest screen.
Published to the room
Guest action · Request
- Late checkout
Subject to availability · until 2pm
- Extra bed
Rolled in the same evening
- Airport greeting
Name board at arrivals
What the desk receives
- Guest
- Name on the booking, plus phone and email.
- Stay
- Arrival, departure, and room type.
- Room
- Only an available room can be assigned.
- Stay link
- Opens as /stay/{room}?token=… for that stay alone.